Hi brains trust. I have a question re Qantas green tier. I achieved green tier when Qantas first rolled this out and was able to select a reward. I've since re-achieved green tier in my new membership year but haven't been able to select a reward. It says in the conditions that members will be able to select a reward 21 days after achieving the green tier. It's been a couple of months and the option to select a reward still hasn't appeared. I called Qantas and they said they would need to manually update my account so the reward choice would appear. A couple of weeks later there was still no change so I called back and was told the reward would only appear 21 days into the next membership year (which effectively means I won't be able to select a reward in this membership year). This doesn't sound right. Has anyone else had an experience with this?
Hi Guest, join in the discussion on
Qantas Green Tier reward
AlexTravAddict
AlexTravAddict
Qantas - Qantas Frequent Flyer
Member since 17 May 2015
Total posts 41
Hi brains trust. I have a question re Qantas green tier. I achieved green tier when Qantas first rolled this out and was able to select a reward. I've since re-achieved green tier in my new membership year but haven't been able to select a reward. It says in the conditions that members will be able to select a reward 21 days after achieving the green tier. It's been a couple of months and the option to select a reward still hasn't appeared. I called Qantas and they said they would need to manually update my account so the reward choice would appear. A couple of weeks later there was still no change so I called back and was told the reward would only appear 21 days into the next membership year (which effectively means I won't be able to select a reward in this membership year). This doesn't sound right. Has anyone else had an experience with this?