It's been like this for a while already. I fly ADL-SYD, ADL-MEL, MEL-SYD, ADL-BNE and BNE-SYD and regularly unable to eat anything onboard (being vegetarian myself). When I ask about vegetarian options, the FAs are only able to offer a small packet of rice crackers, lol. You cant even choose to b...

For me, the onboard catering is not as good as it used to be but the lounge experience is much better. I dont drink alcohol, and the range of juices and soft drinks onboard my flight the other day was very poor. They used to serve fresh OJ, for example, now it is the long life processed stuff. I ...

+1. You only receive a letter and a new card. If you need new luggage tags you can just ring up and the Velocity team will organise for you. I've done this many times, as they often break.

I had the same problem late last year/early this year but got it sorted eventually. At first I tried submitting the missing points claim via the Velocity portal but after a couple of weeks I checked back and it had given an error message. Then I phoned up and was advised to email scanned images o...

I'm at Beijing airport right now and just observed a customer doing exactly this. Different airport, different airline, but does demonstrate that it is technically possible for the airline/airport IT systems to accommodate.