Like most of us I could list a dozen things Qantas should be doing but in the end it all comes down to two words: customer service. Putting the customer first. Ditching the excuses. Service as an end in itself, in every aspect of operations.

Dancing in the streets, Joyce is going. Better late than never, but I'm reminded of Oliver Cromwell's exhortation to the House of Commons in 1653: You have sat too long for any good you have been doing lately ... In the name of God, go!"

Whatever the rules I believe it is safer to be upright in the event of sudden deceleration.

From the comments on social media it looks like this Dreamliner turned into a nightmare.

QF28 (B789) Sat 18 Feb diverted SYD to NTL after 14 hour flight from Santiago due to weather at Sydney. Why Newcastle, no immigration and not set up for Dreamliner? Pax spent 6 hours aboard on the tarmac before allowed into the terminal. Qantas of course thanked pax for "their patience and unders...